The Save The Coyotes Coalition

**We have had some issues with people signing up to volunteer and then not showing up as scheduled. This cannot happen, as the team is counting on us to be there when we say we will. If this continues to happen, the team will no longer request our help in volunteering. I’d hate to see us lose out on this opportunity due to the actions of some. **

09-10 Coyotes Promotional Item Distribution Policies and Procedures

Reporting Time: Please meet at Gate 3 at least 30 minutes before doors open on game days for a pre-game briefing.

Gate Assignments: A gate assignment sheet will be distributed in advance. No gate will have less than two (2) team members assigned, some may have as many as twelve (12).

Shift Time: You will be expected to be at the gate until the end of first intermission at all games to distribute items to guests. If your gate runs out of items before this time, please contact an authorized Coyotes staff member to get you additional stock for your gate. At the end of your shift, please attempt to close any leftover boxes or re-package any loose stock and place all stock neatly under the tables at your gate.

Attire: A nice Coyotes shirt and jeans with comfortable shoes or professional dress is appropriate. Many gates do require the giveaway staff to stand outside, so please prepare accordingly.

Supplies: You will be provided with a box cutter and any other necessary supplies at every game. Please be sure to return these items at the end of the game.

Misc: A positive and professional attitude is required at all times as you are representing the Coyotes and Jobing.com Arena. Promotional items are for ticketed guests only.

Giveaway Policies for Guests:

Please enforce the following policies at all gates:

• One item per person, per ticket. NO EXCEPTIONS.

• Most all giveaways are for “all fans”, meaning all ticketed guests entering the arena (children under two may be given items as well).

• Some items are restricted to “children under 14 only”, and although we do not card fans at the gate, please be sure to use your best judgment and avoid giving these items to adults.

• Items will only be distributed to a fan in line to have their ticket scanned as they enter the building. Items should not be given to fans that approach you from inside the arena.

• No bags or boxes can be provided to guests to carry their items. Please do not refer people to The Coyotes Den for bags—they only provide bags for paying customers in the store.

• If an item is damaged, please replace it immediately, no questions asked.

• For all items that are sized (shirts, etc), there will be two sizes available—an adult size (XL) and a youth size (M). Please do not disclose sizes to guests as this will only hold up the line, just inform them that there is one size for adults and one for kids, and that adults should not take the kids size as we have a very limited supply and might run out.

• If a guest is a season ticket holder and has an issue with the giveaway (they are asking for additional items, etc) please send them to the Season Ticket Customer Service table at Gate 7.

• If a guest is not a season ticket holder and has an issue with the giveaway, please direct them to Guest Services at Gate 5.

• If a guest is particularly irate and does not want to be referred to Guest Services, please contact Paul Serbic or Stacey Cohen immediately.

Coyotes Staff Contact Information

Stacey Cohen, Director of Promotions, Phoenix Coyotes
Office: 623-772-3219
Cell: 602-670-3657
Email: Stacey.Cohen@phoenixcoyotes.com

Paul Serbic, Director of Guest Services, Jobing.com Arena
Office: 623-772-3267
Cell: 623-764-7687
Email: Paul.Serbic@JobingArena.com